Is pdfFiller Safe? Why Millions of Users Trust pdfFiller by airSlate

Is pdfFiller safe? Can I trust pdfFiller?

When looking for the right document management solution, things like trustworthiness and security should be top of mind, especially if you’re running a business. We know how much you value safety and accountability, and we do our best to meet your requirements regarding the security and compliance of our software when handling your PDF documents. Today, we’ll address the most important question: is pdfFiller safe? 

Let’s start with the basics and see why millions of users choose pdfFiller by airSlate for their paperless document management.

Table of contents

  1. What is pdfFiller?
  2. pdfFiller reviews prove its worldwide reputation
  3. Who uses pdfFiller?
  4. pdfFiller for Enterprise: How businesses manage their PDF documents
  5. Does pdfFiller represent any government organizations?
  6. How pdfFiller ensures compliance
  7. Is pdfFiller safe? What are the points of security?
  8. How to cancel a pdfFiller subscription?
  9. Does pdfFiller offer customer support?

What is pdfFiller?

pdfFiller is a digital document management solution that allows users to create, edit, manage, save, share, and securely store their PDF files.

pdfFiller provides the services of an online editor, cloud storage platform, and a signature request manager – all in one package. pdfFiller allows customers to fill and send any PDF files and forms online. With its help, users can convert popular file formats, such as Word Docs, into PDFs, and download their documents to any device.

On top of that, pdfFiller users can access their entire document database, as well as search for their PDF documents, find the forms they need in an online library, and share them directly from their device.

pdfFiller is part of the airSlate Business Cloud – a business automation platform that unites the power of four products – airSlate, signNow, pdfFiller, and US Legal Forms, a library of industry-specific legal forms in a single business solution.

The pdfFiller company itself was founded in 2008 in Boston, Massachusetts where the main office is located. Today, over 55.6 million users are registered with pdfFiller and streamline their everyday document routines with our easy-to-use tools.

pdfFiller reviews prove its worldwide reputation

Throughout the years, we’ve collected tons of reviews – from first-time users to industry leaders of big-name brands who have used our solution in their businesses. pdfFiller serves over 200,000 clients every day and we are happy when they provide their feedback.

Thousands of positive pdfFiller reviews have brought the platform multiple awards and nominations on the G2, Capterra, Shopper Approved, TrustRadius, and Trustpilot review platforms.

pdfFiller user ratings on G2, Capterra, TrustRadius, Shopper Approved

In 2022, pdfFiller got badges in four performance-related categories on G2:

  1. Best Support Mid-Market Spring 2022
  2. Best Relationship Spring 2022 
  3. High Performer Mid-Market Spring 2022 
  4. High Performer Enterprise Spring 2022

pdfFiller G2 badges - Performance Based

As for pdfFiller’s safety and trustworthiness, it was also awarded two more G2 badges:

  1. Best Meets Requirements
  2. Users Most Likely to Recommend

pdfFiller G2 badges - User trust

According to TrustRadius data, pdfFiller’s TrustScore is 8.8 out of 10, with Support scoring independently at 9.3 out of 10.

According to alternative review collector, Trustpilot, pdfFiller’s TrustScore is as follows (data as of May 25, 2022):

pdfFiller TrustScore by Trustpilot - 2022

 

As we can see, pdfFiller has enjoyed a high trust ranking for almost two years now.

Finally, Capterra named pdfFiller an Established Player 2022 and a Noteworthy Product 2022 in Forms Automation Software and Document Management Software shortlists, respectively.

Who uses pdfFiller?

Our clients range from private businesses to government agencies and even charities, spread across the United States, Europe, and Australia.

  • Message Direct, a call answering service from the UK, chose pdfFiller over Adobe, PandaDoc, and Formstack. In early 2021, Message Direct switched to pdfFiller and, using Zapier, linked their pdfFiller accounts to their Salesforce CRM system. With pdfFiller, MessageDirect enjoys a wide range of benefits, such as document templates, a library of popular PDF forms, custom branding, reduced manual input, increased document conversion rates, and more.
  • The Town of Randolph’s Human Resources Department integrated pdfFiller into their workflow in order to resolve issues in their employment application process and streamline cumbersome administrative issues within other town departments as well. With pdfFiller, The Town of Randolph can simply create or upload a form, add fillable fields, and distribute the link to potential applicants. All the applicants need to do is click on the link, complete, and sign the form electronically.
  • When FACS, a government agency in New South Wales, Australia, launched the ChildStory program, they found managing legal documents challenging because of the need to search through hundreds of pages instantly, blackout personally identifying information, and obtain electronic signatures. DaDaDocs by pdfFiller provided them with all of this functionality while meeting strict security requirements without having to leave Salesforce, ChildStory’s main operational platform. The DaDaDocs integration provided the agency with a complete PDF editor, e-signature solution, and form generator within Salesforce.

pdfFiller customers share their opinions on trusted review platforms:

pdfFiller - user reviews

pdfFiller for Enterprise: How businesses manage their PDF documents 

In early 2022, pdfFiller announced the launch of pdfFiller for Enterprise — an end-to-end document management solution for businesses and enterprises. pdfFiller for Enterprise offers two annual subscription plansBasic and Premium.

The Basic plan for Enterprises is an option for companies with a minimum of 20 users. This pricing plan allows for enhancing your document workflows with powerful PDF editing and collaboration features while eliminating printing, scanning, and shipping costs, reducing document errors, and more.

The Premium plan for Enterprise is an advanced document management software solution for companies with a minimum of 10 users. This subscription plan allows large companies and enterprises to streamline their document workflows with enterprise-grade eSignature. You can enjoy the benefits of custom branding, SSO, Audit Trail, and premium support.

Does pdfFiller represent any government organizations?

pdfFiller is not affiliated with any government organization. However, pdfFiller provides free access to millions of forms and documents. Some of these forms are documents used by government agencies. pdfFiller provides an opportunity to fill out these documents and is not responsible for how the user will use them in the future or whether they will be accepted by the state institution(s).

How pdfFiller ensures compliance

pdfFiller maintains compliance with GDPR, HIPAA, PCI DSS, FERPA, CCPA, and SOC 2 Type II in order to protect the private information of all users.

pdfFiller complies with the Health Insurance Portability and Accountability Act’s hosting standards thanks to AWS’s rigorous adherence to the specific administrative, physical, and technical safeguards that HIPAA requires.

Physical safeguards include limited facility access and control with authorized access in place. Technical safeguards require access to control which only allows authorized personnel to access electronic Protected Health Information (ePHI). Network or transmission network security is the last technical safeguard required of HIPAA compliant hosts to protect against unauthorized public access of ePHI.

pdfFiller also guarantees full compliance with the General Data Protection Regulation (GDPR) for our European customers. This data privacy law regulates how businesses collect, process, and use personal data while giving individuals greater control over their personal data.

  • Under this regulation customer documents and information are encrypted and accessible only by the customer. We also encrypt critical system databases. All of pdfFiller’s systems limit any personal information therein and ensure that sensitive data is encrypted.
  • We’ve updated pdfFiller’s terms of service and privacy policy to comply with GDPR requirements.
  • As part of our Terms of Service, we’ve incorporated a GDPR-compliant data processing addendum for customers where we serve as a processor of personal data.
  • We’ve modified our vendor agreement to ensure that our vendors are in compliance with GDPR requirements.
  • pdfFiller allows users to request the deletion of personal data and gives them the means to notify customers of requests from their users.
  • pdfFiller staff is obligated to maintain the confidentiality and security of customer data. We’ve updated our training policies to reinforce our security and privacy policies.
  • pdfFiller complies with major security standards and regulations such as PCI DSS, HIPAA, SOC 2, and the U.S. ESIGN act of 2000. These standards help us manage customer data, preserving security and confidentiality as required under the GDPR.

Meanwhile, educational institutions benefit from pdfFiller’s FERPA (The Family Educational Rights and Privacy Act) compliance, which allows for secure storage and processing of student academic records.

Last but not least, pdfFiller ensures CCPA compliance (California Consumers Protection Act), helping protect user privacy and the security of personal information when processing customer data.

Learn more about pdfFiller and its capabilities with the pdfFiller Academy.

 

Is pdfFiller safe? What are the points of security?

Trust begins with security. At pdfFiller, we take the security of your data very seriously and have developed measures to give you the best data protection.

“pdfFiller acknowledges its customers’ need for security as a top priority,” said Eugene Gorelik, Director of Engineering.

“Early on, when the topic of data storage arose, we knew we would need a service that could not only meet our expectations but one that could scale with the rate of growth we were predicting. Data needed to be kept safe, but it had to be easily accessible as well. We’re proud to be able to deliver top-notch security combined with ease-of-use so that when users need to access documents stored on pdfFiller cloud databases, they’re only a few clicks away from being able to do so at any time, from any place.

pdfFiller’s security standards cover the following points:

  • Data encryption and storage

pdfFiller encrypts user communications with the NSA developed SHA-256 encryption algorithm which is used as a security standard in the medical and banking industries to protect sensitive data. User documents are stored on Amazon’s Simple Storage Service (S3) data centers, which protects them against any potential data loss.

  • Digital Audit Trail

Every document generated, edited, moved, or shared has a unique digital audit trail that records specific identifying information: IP address, geo coordinates, browser version, OS information, and time stamp. pdfFiller’s audit trail ensures that each document is technically & legally sound.

 

  • Two-factor authentication

Two-factor authentication for e-signature identity verification and password-protected folders offers enhanced safeguards for sensitive data.

  • Password protection

With pdfFiller, users can add an additional layer of security to their documents with password protection by placing sensitive documents in encrypted folders and requesting recipient authentication.

 

The information customers give us – username, email address, fax number, names of files, and browser information – may only be used to provide services available at pdfFiller. We do not have access to and do not store our customers’ payment details, credit cards, or PayPal numbers.

We retain a user’s information for as long as their accounts are active or are needed to provide services. Once a subscription expires, a customer’s documents are automatically deleted within 30 days. A user may delete his or her account at any time by visiting their My Account page.

Does pdfFiller have a free trial?

pdfFiller is a paid platform with a competitive pricing model. Still, many users wonder — how do I use pdfFiller for free? All users who want to get to know our product can sign up for a 30-day free trial period

pdfFiller’s free trial gives you the opportunity to try any of pdfFiller’s three subscription plans: Basic, Plus, and Premium.

  1. The Basic Plan includes the ability to upload, edit, fill out, annotate, redact, sign, and save PDF documents.
  2. The Premium Plan provides you with increased security and advanced workflows for businesses. It grants users access to signNow and US Legal Forms. signNow is a platform that enables you to send documents for eSignature to one or multiple recipients, and US Legal Forms is an online library of professional legal and business forms. Besides, the Premium Plan allows you to use advanced fillable fields, apply custom branding, and collect payments. It comes with five available user seats.
  3. The airSlate Business Cloud allows access to the whole suite of tools – the most powerful pdfFiller editor, airSlate business process automation solution, the enterprise-grade eSignature, and the largest library of state-specific forms and documents at US Legal Forms. This an enterprise plan requires a minimum of five user seats.

Once you register for a free trial, you can switch between plans – from basic to premium – to see which features best fit your needs.

How to cancel a pdfFiller subscription?

When you sign up for a free 30-day trial, we require a credit card number for security purposes.

This is a basic requirement. pdfFiller protects against potential risks with regards to adding your card number to our service. And moreover, we provide our users with risk-free conditions for their free trial.

  • If you cancel your subscription before the last day of your free trial, no charges will be applied.
  • You can cancel your subscription at any time by visiting your account or by contacting support (we never ask about your reason for canceling).
  • After 30 days, the first payment is charged. But remember, we provide you with a 180-day money-back guarantee in case you’re not happy with our service.
  • During your free trial period, you get 24-hour support.

How do I cancel my pdfFiller subscription?

  • Log in to pdfFiller (enter your pdfFiller login and password).
  • Click on the “My Account” tab.
  • Choose the “Cancel Subscription” button.
  • Follow the next steps to confirm.

Does pdfFiller offer customer support?

pdfFiller is committed to customer support and satisfaction. We don’t want our users to have any regrets about using our service.

You can contact our support by clicking the “Support” tab and choosing between the form on the right or by contacting us via our live chat. We have customer support representatives online 24 hours a day, 7 days a week, 365 days a year, and we do our best to be helpful and resolve all issues within 30 minutes.

pdfFiller changes the way businesses, government agencies, and individuals manage their documents. We strive to give our customers the tools they need to completely eliminate paper documents from their workflows. We’re proud to be an integral part of the digital document revolution. Besides, improving efficiency, saving time and money, and making your documents paperless is the right thing to do for the planet.

pdfFiller’s vision is to make a paperless future possible for everyone.

YOUR DIGITAL WORKFLOW AT ITS BEST!

Start your free 30-day trial of pdfFiller’s fillable form builder, PDF editor & eSignature solution


Editor’s Note: This post was originally published in October 20, 2020, and was completely revamped and updated in June, 09, 2022,  for accuracy and comprehensiveness.