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Business Trends
small business

How to choose the right digital solution for your small business

The goal of a digital transformation is to make your business more operationally efficient. And in the case of small businesses, digital tools especially bring plenty of benefits.   According to SMB Group research, small businesses that invest in technology are 18% more likely to experience revenue growth when compared to their contemporaries. Automated document...Read More
customer churn

Customer churn management: 5 ways to increase customer retention

While every business strives to retain all of its customers, let’s be realistic, 100% customer retention is simply unheard of. Still, it’s important for businesses to understand what factors contribute to sustained customer drop off in order to address them—and ultimately drive customer retention. Customer churn is when an existing customer, user, player, subscriber or...Read More