pdfFiller FAQ: How to delete your account, manage billing info & reset a password

This FAQ explains how to manage a pdfFiller account and subscription. To delete your account, cancel any active subscription first, then go to My Account > Settings > Delete account — this permanently removes all documents and cannot be undone. To cancel a pdfFiller subscription and stop automatic renewal, log in, go to My Account > Subscription & payment, and click Cancel subscription; paid features and premium features stay active until the end of the current billing period, and you get a 30-day grace period to download your documents afterward. Subscribers who signed up through the Apple App Store or Google Play must cancel through those platforms instead. If you were charged after canceling, or you’re locked out of your account and need to reset your password, contact pdfFiller’s support team via live chat, email, or a support ticket, available 24/7. Being locked out of your account is different from a PDF document that has its own password protection — the latter requires a separate PDF unlocking step.

• Delete your account: cancel any active subscription first, then go to My Account > Settings > Delete account. This permanently erases your documents, so download anything you need first.
• Cancel your subscription: go to My Account > Subscription & payment > Cancel subscription to stop automatic renewal. You keep access to all features until the end of your current billing period.
• Subscribed through Apple or Google? Cancellation for the pdfFiller app on iOS or Android has to happen in the Apple App Store or Google Play Store, not in your pdfFiller account.
• Locked out or forgot your password? Use the “Forgot Password?” link on the login page to reset your account password. This is different from unlocking a password-protected PDF document, which is covered further below.
• Billing question or unexpected charge? Contact pdfFiller’s support team through live chat, email, or a support ticket — support is available 24/7, 365 days a year.

Managing your account should be as straightforward as filling out a form. Whether you want to delete your account, cancel your pdfFiller subscription and remove your billing info, recover a locked account, or figure out where to go for help, this guide walks through each process step by step. We’ve also added a glossary and an FAQ section at the end to answer the questions current and prospective customers ask most often about our all-in-one solution for PDF documents.

How to delete your pdfFiller account

To delete your pdfFiller account, open Settings, cancel your subscription if required, and select Delete account.

We respect our customers’ wishes, even when those wishes are about no longer being a customer.

To delete your account:

• Go to the “My Account” page.
• Click “Settings.”
• Select “Delete account.”

Note: you cannot delete an account with an active subscription. If you’d like to delete your account but still have an active plan, cancel the subscription first (see the next section). Once your account is deleted, all your documents and files are permanently removed, so download anything you want to keep before you confirm.

How to cancel your pdfFiller subscription and remove billing info

Follow these steps to cancel a subscription from your account settings on the website:

• Log in to your pdfFiller account.
• Click on the “My Account” tab.
• Go to “Subscription & payment.”
• Click the “Cancel subscription” button.
• Follow the on-screen prompts to confirm. Your subscription will not renew.

When you sign up for a free trial, we require a credit card or payment method for verification purposes — this is a standard practice, not an automatic charge. A few guidelines help avoid unwanted charges:

• If you cancel before the last day of your free trial (with at least 24 hours to spare), no payment will be charged.
• You can cancel your subscription anytime by visiting your account or by contacting support — we never ask why you’re canceling.
• Once a payment is processed, we back it with a 180-day money-back guarantee in case you’re not satisfied with the service.

If you subscribed to the pdfFiller app through the Apple App Store or Google Play, cancellation has to be handled through that platform, since pdfFiller doesn’t control billing for third-party app store purchases:

• iOS: Settings > your name > Subscriptions > pdfFiller > Cancel Subscription.
• Android: Google Play Store > profile icon > Payments & subscriptions > Subscriptions > pdfFiller > Cancel subscription.

After cancellation, you keep access to all paid features and add-ons for the rest of your current billing period. Once the subscription ends, you get a 30-day grace period to download your documents before they become unavailable — deleting your account instead removes everything immediately, so plan accordingly. You’ll also receive a confirmation email once cancellation is processed; keep it for your records and use it to verify automatic renewal has been switched off.

Not ready to fully cancel? You can downgrade to a lower-tier plan instead of canceling outright, which can be a better fit if you’re not using all the features in your current plan. You can change your plan from the same Subscription & payment section of your account.

I canceled the subscription but I was still charged

If you believe there’s a billing mistake — for example, a transaction was supposed to be voided but you didn’t receive a refund, or you were charged twice — contact our support team directly. To speed up the resolution, have the following ready when you reach out:

• Your account email and Account ID.
• The last 4 digits of the card, or the PayPal or bank details used for the payment.
• The date and amount of the charge in question.

Our support team reviews subscription payment records and works to resolve billing disputes quickly and fairly.

Your account is locked — how do you log in?

If you’re having trouble logging in, follow these steps to reset your password:

• Go to pdffiller.com and click “Login.”
• Click “Forgot Password?”
• Check your email and click the link we send you.
• Type in a new password and confirm.

That’s it — you should be able to access your account and documents again right away.

Locked out of a PDF document instead of your account?

It’s easy to confuse a locked account with a locked PDF document — they’re two different things. Your account password controls access to your pdfFiller dashboard, while a document’s own password (set with pdfFiller’s password-protect tool) controls who can open, edit, print, or copy that specific file. PDFs use two types of protection: a user password (also called an open password), required just to view the file, and an owner password (or permissions password), which restricts actions like editing or printing even if the file opens normally.

If you know the document’s password, pdfFiller’s editor can unlock a PDF file or remove a PDF password in a few clicks:

• Open your pdfFiller dashboard and click “Add new” > “Upload document.”
• When prompted, enter the document’s current password and click “Submit.”
• The file opens fully unlocked in the editor — save, download, print, or continue editing it with pdfFiller’s fillable forms, eSignature, and highlight tools.

Removing password protection is legal and appropriate when you own the document or have explicit authorization to modify it. If you’ve forgotten a PDF’s opening (user) password entirely, pdfFiller — like any tool — cannot bypass it; you’ll need to contact whoever originally sent or protected the file.

Need more help? How to contact pdfFiller support

Don’t forget you can always contact pdfFiller support directly with any question you have. Our customer support team is available 24 hours a day, 7 days a week, 365 days a year, and we aim to resolve most issues within 30 minutes. You have a few ways to reach us:

• Live chat: click the “Support” tab or the question-mark icon in your dashboard, then choose “Chat with Support” — the fastest way to get help with subscription, billing, or technical questions.
• Email: write to support@pdffiller.com for non-urgent or detailed requests; expect a reply within 24 business hours.
• Support ticket: fill out the Contact us form in the Help Center to open a trackable request with our support team.

Before reaching out, it can help to check pdfFiller’s self-service resources — many account, billing, and document questions are already answered in Help Center — a searchable knowledge base covering everything from getting started to billing and troubleshooting.

If you’d like a walkthrough of the Help Center itself, this video guide identifies where to find support articles, submit a ticket, and use live chat inside your dashboard:

Final thoughts

Whether you’re deleting an account, canceling a subscription, resetting a password, or unlocking a PDF document, pdfFiller is built to keep the process transparent and hassle-free. Beyond account and billing support, pdfFiller remains a feature-rich, all-in-one solution for document management — from fillable forms and reusable templates to eSignatures, editing, and compliant document workflows that meet HIPAA compliance and GDPR compliance standards. Reviews on review platforms consistently point to our support team as one of the most helpful parts of the platform, and we intend to keep it that way.

Ready to see what pdfFiller’s tools can do for your documents?

Start your free trial with pdfFiller today and discover a faster way to manage, edit, and sign your PDFs: Start a free pdfFiller trial today

Glossary

• Account: your pdfFiller profile, where your documents, templates, subscription, and billing details are stored and managed.
• Subscription: a recurring paid plan (e.g., Basic, Premium, Business) that unlocks premium features, add-ons, and full access to pdfFiller’s tools.
• Automatic renewal: the default billing setting that charges your payment method again at the end of each billing cycle unless you cancel ahead of time.
• User password vs. owner password: a user (open) password is required to open a PDF; an owner (permissions) password instead restricts specific actions like editing, printing, or copying.
• Support ticket: a trackable request submitted through the Help Center that describes your issue so pdfFiller’s support team can follow up and resolve it.