From Adobe Acrobat to pdfFiller: Why Customers Choose to Switch Brands

In today’s rapidly evolving digital landscape, customers constantly seek innovative solutions to meet their needs better and deliver a superior user experience. As a result, individuals and businesses choose to switch brands and explore alternative digital tools, departing from what they were using before.

This shift in consumer behavior stems from a variety of factors, including technological advancements, evolving customer expectations, and the desire for ease of use, improved functionality, cost-efficiency, and configurability. 

A reliable PDF editor that helps easily create, edit, and complete PDFs and forms online is one of the most important digital tools for any business. For years, Adobe Acrobat has been the go-to software for creating and editing PDF documents. However, in recent years, there has been a growing trend of customers switching from Adobe to pdfFiller.

So, why are people switching brands? In this blog post, we will explore the reasons behind the brand switching consumer behavior and why business owners/users are switching from bigger tech brands such as Adobe to pdfFiller.

Why Brand Switching Happens and How to Prevent It

Brand switching behavior is the act of consumers changing their preference from one brand to another. There can be several reasons why customer loyalty fails and people switch brands, including brand fatigue, better features or benefits the new brand offers, and competitive pricing.

According to Insider Intelligence, 71% of consumers around the world switched brands at least once in the past year. Most were looking for a unique value proposition, a better deal, or a better quality product. Price is an easy way to draw consumers in, but brands must be mindful of offering more than just a competitive price to attract loyal, long-term customers.

Here are some of the strategies to prevent brand switching behavior:

• Prioritize exceptional customer experience by delivering outstanding service, personalized interactions, and prompt issue resolution 
• Create an emotional connection with customers and build brand loyalty through loyalty programs and engaging marketing campaigns
• Ensure continuous product improvement to maintain a competitive edge and meet evolving customer needs 
• Provide competitive pricing and demonstrate value compared to alternatives to retain customers
• Build trust by maintaining transparency and reliability
• Provide seamless onboarding and ongoing support during the transition phase for a positive customer experience
• Encourage brand advocacy through referrals and leverage social media to amplify positive word-of-mouth 
• Monitor customer feedback, conduct surveys, and analyze behavior to identify the pain points and areas for improvement
  

By implementing these strategies, you can minimize brand switching and foster a loyal customer base, leading to long-term success and growth.

pdfFiller vs. Adobe Acrobat: What customers think 

When it comes to PDF editing tools, Adobe Acrobat and pdfFiller are two of the most popular options available. However, pdfFiller is gaining traction among business users thanks to its user-friendly interface, advanced collaboration features, and cloud-based solution.

Source: G2

Source: TrustRadius

Source: Software Advice

In a recent blog post, we compared our document management solution with Adobe Acrobat and referenced customer reviews from popular platforms like G2 and TrustRadius. According to these reviews, some of the key benefits of pdfFiller include:

1. Ease of use: pdfFiller is known for its user-friendly interface and intuitive features that make it easy to create, edit, and fill out PDF forms.
2. Collaboration features: pdfFiller offers advanced collaboration features that allow multiple users to work on the same document simultaneously, making it easier to collaborate with colleagues or clients.
   
3. Cost: Some business users may find pdfFiller’s pricing more affordable than Adobe Acrobat.
   
4. Cloud-based nature: pdfFiller is a cloud-based solution, meaning that users can access their documents from anywhere with an internet connection, making it more convenient for those who need to work on the go.
5. Integration with popular cloud storage services: pdfFiller integrates with other popular tools like Google Drive, Dropbox, and OneDrive, making it easy to import and export documents between different platforms.

The Key Benefits of pdfFiller for Business 

pdfFiller offers an enterprise solution for businesses that need advanced document management features. Some of the key benefits of pdfFiller for Business include:

1. Advanced security features: pdfFiller offers advanced security features like two-factor authentication, SSL encryption, and HIPAA compliance, making it a safe and secure option for businesses.
2. Custom branding: With pdfFiller for Business, businesses can add their logo and branding to their documents, allowing them to come across as more professional and consistent.
3. Centralized management: pdfFiller for Business offers centralized management features that allow businesses to control user access, set permissions, and monitor activity across the organization.
4. Advanced reporting: pdfFiller for Business offers advanced reporting features that allow businesses to track document usage, monitor user activity, and gain insights into document management trends.
5. Pricing: pdfFiller for Business offers several pricing options, including individual, business, and enterprise plans.

In a nutshell

As businesses strive to stay ahead of the competition, they need to leverage the latest technologies to streamline their processes. Organizations are increasingly choosing pdfFiller over Adobe Acrobat as their go-to PDF editing and document management software solution, and there are numerous compelling reasons behind this trend. From cost savings to user-friendly design, advanced collaboration features, its cloud-based nature, and helpful customer service teams – it’s easy to see why so many people are switching to pdfFiller.